Where is my order?Updated 7 months ago

Order Shipped

If your order has been shipped you will receive an email with a tracking number, you can track your package through the link in your email. 

Order Has Not Shipped

If your order has not shipped yet and it has been more than 4 days, please reach out to [email protected] for order tracking. There may be an issue with the address on file, or you may have ordered a back-ordered item. We strive to ship out orders within 24-48 hours of receiving the order.

Order status says delivered, but your package has not arrived yet

This is very common. Please be sure to check your front door / porch area, your mailbox, family members / neighbors, and especially any front desk / administration office in your residence (especially in apartment complexes). Furthermore, shipping carriers often  mark packages as "delivered" before the package arrives. Please allow a full 3-5 days after the claimed delivery date to give a chance for the package to arrive. If the package has not arrived, please contact your local post office to see if it may have accidentally been delivered elsewhere, or held at their center.   If we deem a package to be lost or missing, a re-shipment can only be shipped as exact duplicates of your original order, and cannot be modified or refunded. If an international shipment is marked as "signed for" and still not found, a claim must be filed with the shipping carrier.

Accessing Order Information

You can find all of your order information and tracking by logging into your account. You can access your account page by visiting: https://wearthepeace.com/account/login